Contact Us
The fastest way to reach the Online Casino Sites editorial team is by email at [email protected]. Use it for corrections to a review, questions about a bonus term we've described, feedback on a casino you've played at, or partnership and press enquiries. This page explains what we can help with, what we can't, and where to go instead when the issue needs a regulator or an operator rather than a publisher.
What to send us, and what to expect back
We're a research and comparison publisher. We read every message, and we prioritize anything that suggests one of our pages is out of date or wrong. Response times vary with volume, so treat any reply as a best effort rather than a service commitment.
- Corrections and fact checks — a bonus percentage, wagering requirement, minimum deposit or withdrawal limit that no longer matches what the operator publishes. Include the page, the casino and where you saw the different figure.
- Player experiences — slow payouts, verification requests that stalled, support that went quiet, or the opposite: a withdrawal that landed faster than expected. Dates and amounts help us assess a pattern.
- Editorial questions — how we rank, why a site moved, what a term in a review means.
- Commercial and media — affiliate, advertising and press contacts all go to the same inbox; mark the subject line clearly.
What we cannot do: open, close, verify or credit an account; release a held withdrawal; overturn a confiscated bonus; or intervene in a dispute on your behalf. We have no access to any operator's systems. Our role ends at publishing what we can verify.
How we're funded, in plain terms
Online Casino Sites earns commission when a reader signs up with some of the casinos listed on this site. That relationship pays for the research, and it does not buy rank, rating or a kinder write-up. If you want to challenge a placement, say so in an email — we'd rather defend a position or correct it than leave it unexamined. Our full terms and conditions set out the commercial arrangement and the limits of what this site publishes.
Where to take a complaint about a casino
Complaints have an order of operations. Skipping a step usually costs you time.
- The operator's own complaints procedure. Put it in writing through support or the published complaints address, not live chat alone. Ask for a ticket reference.
- Escalate internally. Most casinos have a second tier or a dedicated disputes team, and most publish a deadline for a final response.
- The regulator or dispute service named in the terms. In states with regulated online casino gaming, the state gaming authority handles player complaints against licensees. Which body that is depends entirely on the state you played from, so check the operator's terms and your own state's regulator.
- Your payment provider. A chargeback is a blunt instrument and can get an account closed, but it exists.
Keep screenshots of the bonus terms as they appeared when you accepted them, your deposit receipts, and every verification document you submitted. Disputes turn on evidence and dates more than on argument.
Questions about payments and withdrawals
A large share of the mail we get is about money moving in or out, so here is the shape of it before you write. Costs to take part are set by the operator, not by us: most real money casinos list a minimum deposit, a minimum withdrawal, and a maximum per transaction or per week.
| Method | Typical use | What to check before you rely on it |
|---|---|---|
| Debit card | Deposits, sometimes payouts | Issuer may decline gambling merchant codes |
| Credit card | Deposits only at many sites | Cash-advance fees and interest from your card issuer |
| ACH / bank transfer | Larger deposits and withdrawals | Business-day processing; weekends and holidays add delay |
| E-wallets, including PayPal where offered | Faster round trips | Availability varies by state and by operator; some bonuses exclude wallet deposits |
| Crypto, where an operator accepts it | Deposits and payouts at some offshore-facing sites | Network fees, conversion rates, and no card-network chargeback route |
Two timings matter and they are different things: the operator's internal approval window, and the payment rail's own transit time. Advertised "instant" payouts describe the first, never the second. Withdrawals are also commonly held until identity verification (KYC) is complete, and larger or unusual activity can trigger source-of-funds checks. Those are compliance obligations, not stalling tactics — though a casino that keeps asking for the same document is a fair thing to email us about.
Bonus questions we're happy to answer
If a term in one of our reviews doesn't make sense, ask. The recurring ones are wagering requirements (how many times a bonus must be turned over before a withdrawal), maximum bonus bets (a per-spin or per-hand cap while bonus funds are live), bonus expiry dates, and cashout limits that cap what a bonus can ever pay out regardless of what you win. Free spins usually carry their own separate wagering and win cap. A no-deposit bonus almost always carries the strictest cap of all. Cashback and loyalty rewards vary most of all — some are cash, most are bonus credit with conditions attached.
Casinos we currently list, and their headline offers
People often write in asking which listed site a particular term applies to, so the current top of our list sits below with the advertised offer beside it. Every one of these is a promotional claim made by the operator: the percentage is the headline, and the wagering requirement, game weighting, maximum bet and expiry are what decide whether it's worth taking. Verify the current terms on the operator's own promotions page before depositing — they change without notice, and our figures were checked on Sep 25, 2026.
Raging Bull — top of our list
It's ranked first on an editorial rating of 10.0 because the offer is the broadest headline package we list: 410% up to $10,000 plus 50 free spins. That ceiling only matters at deposit sizes most readers will never use, and a bonus of that size carries a proportionally large playthrough obligation. The practical limitation: a match that big is almost always tied to slots-heavy game weighting, so table game players get far less value from it than the number suggests. Read the wagering multiple and the maximum bonus bet before anything else.
Magician Bet — the no-wagering alternative
Rated 9.9, and it earns the position for a different reason entirely: 101% with no wagering. A smaller match you can withdraw beats a huge one you can't, and this is the cleanest structure on the page for anyone who dislikes playthrough math. The trade-off is scale — you will not see four-figure headline numbers here, and no-wagering offers typically come with tighter maximum stake or maximum win rules in place of the playthrough. Check whether winnings from the bonus are capped.
Slots of Vegas — offer tied to a specific game
Rated 9.8 for a 375% bonus plus 50 free spins on Cash Chaser. It's here because the free spins are pinned to a named title, which makes the value easier to assess than an open spin allocation — you can look up that game's RTP and volatility before you accept. The limitation is the same pinning: if you don't like the game, the spins portion is close to worthless to you, and spin winnings usually convert to bonus credit subject to their own wagering.
Uptown Aces — the largest advertised match
Rated 9.6 on a 600% offer for new players. The highest percentage on our list, which is exactly why it needs the closest reading: large multipliers are generally balanced by low maximum cashout limits, low maximum bet rules, or both. Treat 600% as extended play rather than extended winnings until you've confirmed the cap.
The rest of the current list
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.5 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.5 |
| BetUS | 200% up to $4,000 for new players | 9.5 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.3 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 9.1 |
Note the mixed models in that table. Offers quoted in SC are sweepstakes-style promotions, which operate differently from cash deposit bonuses and carry their own redemption rules. Bets.FM quotes a crypto ceiling, which means the dollar value moves with the market. And a $20 entry price attached to a bundle is a purchase, not a giveaway — we don't describe anything as free where you have to pay or deposit to get it.
What these sites cover beyond the casino floor
Ask us about the games and we'll talk in categories, because that's how the catalogs are actually built: slots including progressive jackpot titles, with RTP and volatility as the two numbers worth comparing; table games such as blackjack, roulette and baccarat, where the house edge is far more stable than on slots; live dealer rooms streamed with human croupiers, usually with higher minimum stakes and with their own bonus exclusions; and mobile play, either through a browser or a dedicated app, where the library is often a subset of the desktop one. Game outcomes on digital titles come from random number generators supplied by the software providers, not by the casino itself.
Several of the brands above run other product lines alongside the casino. BetUS is the clearest example — sportsbook betting sits beside the casino under the same account, and sports promotions usually have separate, often lower, rollover terms than casino bonuses. Card Crush, Zumba Cards and Amazon Jackpots lean toward sweepstakes and card-style formats rather than a conventional cash casino. Poker rooms and racebooks appear at some operators too. The point for you: a single balance can sit behind several products, and the bonus terms are rarely shared across them. Read which product a promotion applies to before you play it through.
Who can play, and what the law actually says
Online casino legality in the US is decided state by state, not federally. A handful of states license and regulate real money online casino gaming; most do not. Federal law governs certain aspects of interstate transmission and payment processing, but it does not create a nationwide licence, and no site can grant you access your state doesn't allow.
- Age: 21 or over for online casino play in the states that license it. Some sweepstakes and social formats set 18, so check the operator's own terms.
- Location: regulated operators use geolocation checks. Being able to open an account is not evidence that an operator is authorized to serve your state — accepting US customers and being licensed to do so are different things.
- Verification: expect to provide identity documents, and expect withdrawals to be held until that's complete.
- Consumer protection: where a state regulator licenses an operator, you have a complaints route and player-protection rules behind you. Where it doesn't, you largely have the operator's own terms and your payment provider.
We can't tell you whether a specific casino is authorized in your state — that's a question for your state gaming regulator, and it changes. We describe what we can verify and flag what we can't.
Gambling support, separate from anything commercial
If the reason you're contacting us is that gambling has stopped being entertainment, please don't write to us first. The National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, available 24/7 by call or text, and many states run their own helplines. Licensed operators are required to offer deposit limits, loss limits, time-outs and self-exclusion in their account settings, and blocking software can restrict access at the device level. Our responsible gambling guide sets out the tools and how to use them. Gambling is not a way to make money or to fix a financial problem, and nothing on this site should be read as suggesting otherwise.
How we reach our rankings
We research published terms, licensing and ownership information, payment options, game libraries and support channels, and we record when we checked. We do not test-deposit or play with our own money, so nothing here is presented as a tested payout speed — where we quote a withdrawal time, it's what the operator advertises, and we say so. Editorial ratings are ours, not aggregated customer reviews. Commission never moves a position. More about who writes this site, including Tyler Carson's role, is on our about page, and readers comparing options outside US-regulated markets can see how a different regime works in our guide to casinos not on GamStop.
Reaching us, and what happens next
Email [email protected]. Put the casino name and the page in the subject line if your message is about a specific review — it gets to the right editor faster. Include dates and reference numbers if you're reporting a payment or verification problem. If we change a page because of something you sent, we update the check date on it so other readers can see how current it is. We won't publish your name or your correspondence without asking you first.