Expert Training
We are completely devoted to training and supporting Contempo Spa franchisees.
We work hard to find the best products and services, and we back them up with expert training and support. It’s not at all unusual to see a franchisee exceed their own expectations when they make the most of their training opportunities.
All franchise companies promise good training and support. Planet Beach truly delivers!
As well they should. Franchising is a unique business model where the franchisor only does well if you do well. Owning a franchise should give you some substantial advantages over mom-and-pop business owners and the single biggest advantage is aggressive training and support. A franchise is a systematized way of doing business and the training and support helps you coax out revenue gains by following a preset system.
Planet Beach University
How do you know what you’ll really get out of Planet Beach’s training and support?
“Our franchisees are never alone,” says Brandy Gonzalez, Director for Spa Performance at Planet Beach Contempo Spas. “We have a wide range of resources for our franchise owners and it all begins long before they first open their doors and continues long after.”
Planet Beach Contempo Spa support staff work with franchisees on training and marketing strategy from the very beginning, usually several weeks or even months before the spa opens. There’s always a lot of legwork to be done: signing a real estate lease, generating leads for pre-sales, learning the ins and outs of equipment, staffing, products and computer systems. Of course, that’s only the beginning. Once the spa opens, there are ongoing and ever-changing needs.
The Planet Beach Contempo Spa team is there to help with all the twists and turns opening and running a business entails.
“Running a franchise is a challenge for new owners but you can count on us to make it fun, too,” Gonzalez says. “We have several levels of support, and we have someone who can help with every aspect of the business. New franchise owners go through the learning curve with us at their side which helps even those who have never run a spa become competent in a short period.”
Help comes in the form of online trainings, live weekly seminars, private telephone consultations, on-site visits, yearly regional conferences, manuals and newsletters. New equipment and retail products are backed up with substantial training and support. Plus, all the critical information needed, including procedure manuals and a large archive of educational webinars, are available at any time online.
“In the beginning there’s a lot of online conference training,” Gonzalez says. “That’s also when we help with pre-marketing and pre-sales. There are a lot of techniques, such as offering beginning memberships at a discount, that can help a franchisee make their overhead costs by the time they open their doors.”
Once a lease has been signed, franchisees are able to attend Planet Beach’s Franchise and Manager School, a week-long intensive training program at corporate headquarters. They immerse in a variety of topics, including management, skincare, marketing, customer service and employee relations. When it comes time for the much-anticipated grand opening week, franchisees can work with an on-site specialist for five consecutive days.
“We show the franchisee how to execute our system to its highest potential,” Gonzalez says. “We have a very successful, proven model already place for the franchisee.”
Don’t take our word for it‚ ask Contempo Spa franchise owners who have been through our training and have experienced our support. You’ll find that we both live up to and exceed our promise to provide you with the best training and support in the day spa industry.